After bidding a sweaty and exhausted farewell to the moving team, we turned back to the empty house that had been our home for almost nine years.
Even the happy memories of tranquil evenings round the braai fire and the abundant wildlife (54 bird species alone were recorded) could not overshadow the relief we felt at leaving behind the frustration of leaky roofs, splitting walls, horrendous damp and indolent landlords.
Next morning, after a somewhat restless night on camping stretchers, we fetched a hired trailer and began packing the items that were not permitted on the Elliott consignment. These were things like diesel, full gas bottles, explosives and nuclear warheads etc. I’m making up that bit of course – the explosives went with the Elliott load disguised as petrified Beef Wellingtons and the missiles went undetected as bagpipes.
At about 4pm, after inspecting the house with the landlords, who hid traces of embarrassment remarkably well, we eventually pulled out of Koelenrust for the last time and with a bittersweet glance at the plot, we began our journey southwards.
The Johannesburg motoring inmates gave us a parting gift of a monstrous tailback on the freeway and we inched forward and outward. Serendipitously though, who should we see en route, but the Elliott vehicle and our goods. Vigorous waving and greeting ensued as we passed them . A great team!
Our arrival in Port Elizabeth was uneventful and the next morning the PE Elliott team arrived with their now trademark punctuality. The process of unloading began and again, the team operated with admirable efficiency.
The men tirelessly brought the goods up from the vehicle (an uphill battle – literally), while the one lady member of the team assisted with the initial unpacking. The temperature was in the low 30’s with the humidity in the outer profanities. This necessitated a monumental rehydration program and enough bottled water and soft drinks were consumed to have significantly raised the price of Coca Cola shares.
During this process Bennie, the Port Elizabeth Operations Manager popped in (on a Sunday nogal!!) to make sure all was running smoothly and that we were happy with the service. After a quick lunch, the last of the items were brought into the house. Moosa and his stout team took their leave amidst our thanks and a promise to call them to collect the empty boxes as soon as we’d finished unpacking.
To summarise, Elliott achieved their objective to move our goods from A to B and exceed our service excellence expectations with spectacular and resounding success.
Here are some factors which were important to us and came under consideration in the evaluation of the project’s success….
|Costly||Sure, the price was high. They were the second highest quote. However, we’ve learned our lesson. We’ve gone the cheap route in previous moves, and suffered the consequences.
This really is a case of ‘you get what you pay for’.
|Communication||This was one of the absolute Wow Factors and sets Elliott way above their competitors. From the time we made the appointment with the sales representative until the last person left the premises in Port Elizabeth, the team maintained a high level of contact with us – either telephonically or by actual site visits. Most impressive.|
|Careful||We tried to be very hands-on with the move, keeping an eye out (a) to offer assistance and (b) to pounce on anyone who might be rough-handling our goods.NOT ONCE was any corrective action necessary.We suffered NO BREAKAGES|
|Courteous||Each and every member of the Elliott Team looked happy to be there and determined to do a great job. The personable nature of the members was conducive to a feeling of mutual respect and trust.|
|Punctual||An alarming number of companies in South Africa can’t get this right. Elliott made a lasting impression by their punctuality.|
|Patient||From the sales staff and management to the work teams, Elliott representatives understood our fears regarding security, and exercised patience during the unpacking phase.|
|Efficient||Not much to add to what has already been said. Suffice it to say that the move was completed ahead of schedule and that speaks for itself.|
|Honest||NOT A SINGLE ITEM ‘WENT MISSING’.|
|Thorough||During the packing phase, everything was packed. Elliott moved one fully functioning household – across the country. The crating process went off without a hitch and our piano fared the best during this move than any other move we’ve had.|