‘Removal of any doubt–A tribute to Elliott–Part 2

After bidding a sweaty and exhausted farewell to the moving team, we turned back to the empty house that had been our home for almost nine years.

Even the happy memories of tranquil evenings round the braai fire and the abundant wildlife (54 bird species alone were recorded) could not overshadow the relief we felt at leaving behind the frustration of leaky roofs, splitting walls, horrendous damp and indolent landlords.

Next morning, after a somewhat restless night on camping stretchers, we fetched a hired trailer and began packing the items that were not permitted on the Elliott consignment. These were things like diesel, full gas bottles, explosives and nuclear warheads etc. I’m making up that bit of course – the explosives went with the Elliott load disguised as petrified Beef Wellingtons and the missiles went undetected as bagpipes.

At about 4pm, after inspecting the house with the landlords, who hid traces of embarrassment remarkably well, we eventually pulled out of Koelenrust for the last time and with a bittersweet glance at the plot, we began our journey southwards.

The Johannesburg motoring inmates gave us a parting gift of a monstrous tailback on the freeway and we inched forward and outward. Serendipitously though, who should we see en route, but the Elliott vehicle and our goods. Vigorous waving and greeting ensued as we passed them . A great team!

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The Elliott vehicle with our load - in the Johannesburg traffic.

Our arrival in Port Elizabeth was uneventful and the next morning the PE Elliott team arrived with their now trademark punctuality. The process of unloading began and again, the team operated with admirable efficiency.

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This guy gave the appearance of advancing years - but in actual fact - tough as steel.

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The only female member of the unpacking team - showing us how it's done.

The men tirelessly brought the goods up from the vehicle (an uphill battle – literally), while the one lady member of the team assisted with the initial unpacking. The temperature was in the low 30’s with the humidity in the outer profanities. This necessitated a monumental rehydration program and enough bottled water and soft drinks were consumed to have significantly raised the price of Coca Cola shares.

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A perfect day for the beach, but not so good for unloading furniture.

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A view of proceedings, from the newly assigned office.

During this process Bennie, the Port Elizabeth Operations Manager popped in (on a Sunday nogal!!) to make sure all was running smoothly and that we were happy with the service. After a quick lunch, the last of the items were brought into the house. Moosa and his stout team took their leave amidst our thanks and a promise to call them to collect the empty boxes as soon as we’d finished unpacking.

To summarise, Elliott achieved their objective to move our goods from A to B and exceed our service excellence expectations with spectacular and resounding success.

Here are some factors which were important to us and came under consideration in the evaluation of the project’s success….

Factor Smile  or Sad smile Comment
Costly Sad smile Sure, the price was high. They were the second highest quote. However, we’ve learned our lesson. We’ve gone the cheap route in previous moves, and suffered the consequences.
This really is a case of ‘you get what you pay for’.
Communication Smile This was one of the absolute Wow Factors and sets Elliott way above their competitors. From the time we made the appointment with the sales representative until the last person left the premises in Port Elizabeth, the team maintained a high level of contact with us – either telephonically or by actual site visits. Most impressive.
Careful Smile We tried to be very hands-on with the move, keeping an eye out (a) to offer assistance and (b) to pounce on anyone who might be rough-handling our goods.NOT ONCE was any corrective action necessary.We suffered NO BREAKAGES
Courteous Smile Each and every member of the Elliott Team looked happy to be there and determined to do a great job. The personable nature of the members was conducive to a feeling of mutual respect and trust.
Punctual Smile An alarming number of companies in South Africa can’t get this right. Elliott made a lasting impression by their punctuality.
Patient Smile From the sales staff and management to the work teams, Elliott representatives understood our fears regarding security, and exercised patience during the unpacking phase.
Efficient Smile Not much to add to what has already been said. Suffice it to say that the move was completed ahead of schedule and that speaks for itself.
Honest Smile NOT A SINGLE ITEM ‘WENT MISSING’.
Thorough Smile During the packing phase, everything was packed. Elliott moved one fully functioning household – across the country. The crating process went off without a hitch and our piano fared the best during this move than any other move we’ve had.

Thank you Elliott Team for a superb experience. Your great work ethic does you proud, and it was a pleasure to deal with enthusiastic professionals delivering a top-draw product.

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About Freud Fission Chips

Despite the banality of the name, FFC has led an intensely varied life. Grateful for surviving almost three years as a 'troepie' (soldier for non-South African Readers) in the Angolan war, he determined to wring as much out of life as possible. Currently providing Business Analysis services, trading on the stock market and developing web pages to pay the bills, FFC also dabbles in wildlife, landscape and people photography, writing, and far too many interests for his own good. He has also travelled extensively in southern Africa (working on the sound theory that a moving target is more dificult to hit). These peregrinations also include over 1500kms on foot through some of the worlds most spectacular scenery. It hasn't all been plain sailing, beer and skittles, and endless beds of roses... Chief amongst the prerequisites for surviving Africa, with its mind-bending characteristics, is an appropriate sense of humour.... So, for now, he will be recounting the amusing among the annoying, the frustrating wrapped in the funny and extracting the mirth from the melancholy... Oh yes, there might be some alliteration too.
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2 Responses to ‘Removal of any doubt–A tribute to Elliott–Part 2

  1. Bertie says:

    FFC, thanks for another wonderful read and please know that I am SO jealous! I’ve got a soft for the Eastern Cape and its the one place where I would love to stay. Coffee from Mastertons (Google them – the shop is worth a visit!), fish from the ocean, kudu from Jansenville… I do hope to read more of your food adventures in the Eastern Cape. I think its the best place in SA to live off the wild larder al la Mr Fearnley-Whittingstall!

  2. Hi and welcome back Bertie.
    Thank you for your kind words. I hope the scribblings here will paint pleasant word pictures for you and anyone else missing this part of the world. I’ve spent almost 40 years in the Eastern Cape (with a 13 year interruption in the Transvaal – and I too am particularly fond of the laid-back, friendly lifestyle of this pioneer area.

    I shall also definitely continue to upload recipes (as time permits), reviews (as the fiscal situation permits) and other adventures. Oh, and Mastertons – I love that place. I’ve signed up for a barista’s course so hope to write a little about that too.

    As I’m writing this – a 20kph easterly is ruffling the swells just enough to make the sunlight dance on the ocean surface and cause a bit of a mane on the incoming waves. The carnelian sun is sitting on the earth’s edge like a golden disk. In a few minutes she will pull her train of a hundred sunset hues below the horizon and night’s soft black cloak will cool the weary brow – and I’d better go and wash windows 🙂

    Take care.
    FFC

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