You may have read in this post of my less than pleasant experience at Ciao Baby Cucina.
It was Winston Churchill who said, “Criticism may not be agreeable, but it is necessary. It fulfils the same function as pain in the human body. It calls attention to an unhealthy state of things”.
Therefore, in the interests resolving the problem by making the relevant parties aware thereof, I mailed the owners of Ciao Baby Cucina on the day of posting with a link to the blog. Shortly afterwards I received a response with a request to make contact.
We spoke today on the telephone and I met a bloke who is deserving of a large dollop of respect. There were no excuses, BS or attempts to wheedle out of the situation. He told me he not only read the Ciao Baby review, but the other reviews as well, and that he took the criticisms seriously. We went on to discuss the major renovations in the mall, and the negative impact it has had on the passing trade, as well as the morale on the staff who – instead of serving 20 to 30 people in the restaurant of an afternoon (and receiving the financial benefits thereof) – now serve less than half that number, on a good day.
After assuring me that he’d addressed the matter with his staff, he asked if we would be prepared to return sometime without giving any advance warning, and test the result.
And do you know what? I shall. Not only that; my honest, no holds barred findings will be put up here on the blog…Stay tuned…
I am not sponsored by, nor do I receive any benefit from any restaurant visited. This is a private individual’s opinion, based on several years of restaurant and food experiences. You are encouraged to form your own opinions.